Installing a Nest thermostat is one of the easiest ways to optimize the daily schedule of your comfort system. This smart thermostat can learn your preferences and automatically make improvements. But as you can expect, it won’t work properly or at all if you see an error code show up. The precise error code supplies useful information about the underlying problem, something a professional technician can use to present solutions that much quicker.
Let’s consider seven of the most common error codes you might encounter on your Nest thermostat. We’ll walk you through the basics of each error code as well as how you could address it and the projected cost to do so. Don’t forget that while the investment will ultimately depend on the specific Nest model, you can anticipate paying around $75-$200 for repairs. This should include things like travel and labor costs along with any specific components necessary to wrap up repairs.
e298 – Critical
This critical error code is limited to new models of the Nest thermostat and is displayed when the power is detached from the system. Since this is a critical power error, the thermostat will swap to the backup battery system. The error message will continue to be displayed until the problem is resolved.
Losing power to your Nest thermostat can be for several reasons. The wiring may have disconnected or become damaged, or a disconnection might have occurred further along in your home’s electrical system. This may be the circuit breaker, fuse box or system switch. A trained technician will check electrical connections and wiring until they find the source of the problem.
e294 – Critical
Critical error code e294 shows up when your Nest thermostat’s wiring needs to be reconfigured. More specifically, the technician will need to reconfigure the R wire. They’ll first conduct a factory reset of your thermostat to make sure it’s not simply a software issue. If that doesn’t work, they’ll review the wiring diagram of the thermostat and begin checking connectors.
They’ll shut off the power and progressively inspect each wire, ensuring they are fully attached into the connector with the proper amount of exposed copper. When they pinpoint the malfunctioning connector, it can be replaced for a new one.
e195 – Critical
This critical error code can show up when the weather outside is especially hot. The HVAC system can fail and stop delivering power to your Nest thermostat. When this problem lasts, the backup battery in your thermostat drains and the thermostat will eventually turn off. Presuming the breakers are on, you can examine a few other places before consulting a professional technician.
Since this error can drain your thermostat’s battery, the first step could be providing enough power to find out if this specific error code is what you’re working with. You can separate the thermostat from its base and supply power by using a USB cable. In the event it reveals error code 195, you should continue to visually inspect components such as the wiring as well as your air conditioner’s air filter or drainage system. If you don’t find anything wrong with these components, it will likely be best to call a pro.
e103 – Critical
Another critical error code, e103 suggests an electrical issue with your Nest thermostat. More specifically, e103 may refer to an overcurrent problem, which means the wiring is experiencing more power than what is safe and normal. This may stem from the breaker box, an error from the control board or thanks to a defective connection in the thermostat. The technician should meticulously examine and test the Nest’s electrical system to determine where the power is surging or why the thermostat is convinced there’s an overcurrent problem.
Although this error code isn’t critical, it might still stop you from using the Nest thermostat like normal. Error code n260 pertains to the lack of a C wire or Nest Power Connector, as missing one can block your Nest from receiving enough power. You can check the Nest’s C connector for the presence of a C wire and modify the wiring itself if there is. If not, you need a Nest Power Connector.
Due to installation of a Nest Power Connector, you will sometimes notice error code E297 be displayed. This can be remedied by updating your thermostat in Settings -> Software -> Update. If the Power Connector was already installed, you’ll instead need to update the wiring info in the app from Settings -> Thermostat -> Wiring -> Update wiring.
e104 – Critical
Like error code e103, e104 is a critical error that’s the result of an overcurrent. If too much power is transported using the Nest’s wiring, it could damage internal components and may even be a fire hazard. If you notice this error code appear on your Nest thermostat and want to protect from electrical damage, it’s suggested to switch the power off as soon as possible. You can then get in touch with a professional technician with the proper experience diagnosing and resolving electrical damage.
e73 – Critical
When your thermostat displays error code e73, it signifies that the Rc wire is not getting power.
This could be as simple as the breaker being shut off, but it can also be a problem with the wiring. After switching off the power to your HVAC system and thermostat, you can visually examine the wires to make sure they’re not loose or damaged. If nothing seems to be out of place, it’s best to contact a local professional.