OUR VALUED CUSTOMERS THAT VALUE US! WE HAVE AN A+ RATING ON ANGIE’S LIST…THANK YOU!
My air conditioner wasn’t working and had called a competitor recommended by a friend. I wasn’t pleased at all with the service repairman they sent so I started looking on line and saw that Service Magic could do the searching for me. Within 30 minutes, a Fire and Ice representative called me – I was amazed. Shortly after that Cal, their master technician called, I explained the situation and by that evening he was at my home explaining my air conditioning and financial options. My new air conditioning units were installed the next day! Terrific job, exceptional service and professionalism. Will recommend to everyone I know!
Kalli and his team of technicians were extremely helpful and professional. Kalli spent time going over the details of all of our options so we were able to make an informed decision. When the installation started they arrived promptly and worked tirelessly throughout the day. Our unit was installed and working in one day! As they worked, they covered our hardwood floors to prevent damage, cleaned up all the work areas (inside & out) and even helped with an unrelated problem. I will recommend Fire & Ice, both personally and professionally in the real estate community. Thank you!!
When the initial tech arrived, he wasn’t sure of the problem but thought he knew what it was. As opposed to guessing and starting to randomly replace parts, he was upfront and honest. He wanted to bring his boss back the next day to ensure the problem was addressed correctly. The next day they returned and his initial assumption was correct. They were able to repair it at no additional charge past the initial service call. Outstanding Professionals! Outstanding Work! Very Honest and recommend to anyone looking for service on AC/Heaters.
Very please with the customer service. Was able to receive an estimate on a Sunday (which other companies wouldn’t accommodate nights or weekends at all). The gentleman was straight forward, not pushy. Once I made a decision which contractor to go with, the paperwork was processed immediately and my new HVAC was installed within a couple of days. On install day, a familiar face arrived (the guy who gave me the estimate) to help with the technical/installation. The guys were respectful, knowledgeable and cleaned up after themselves (have had contractors in the past who left a complete mess). Would definitely recommend Fire & Ice to others.
Great service for a reasonable cost. Arrived within the time frame quoted. Quality and experience were key to working through the repair process when some unexpected issues arose. Willing to go the extra step to ensure that my air conditioner could continue to function properly for as long as possible. Will call them again when its time to replace my system and would recommend their service to my neighbors.